Position Detail

Customer Service Specialist

Apply Location: Calgary, Canada

As a Customer Service Specialist, your patience, good listening skills, attention to detail and overall positive presence are at the core of your character, and the foundation for providing an outstanding customer experience. You're our number one brand ambassador. With an undivided focus on the customer, you offer support every step of the way, from being a helpful voice on the phone to taking orders and helping to resolve customer service issues with ease. By working with both internal and external customers, the Customer Service Specialist's expertise and communication skills are called upon and refined daily. Behind the scenes, you demonstrate your knack for organization and efficiency, managing office activities and procedures.


What you'll do:

Leadership

  • Communicate regularly with the applicable Assistant Store Manager or Team Leader to review business results, share observations and provide feedback.
  • Ensure all customers are provided gracious, quick and efficient service through modeling behaviors.

Job Knowledge

  • Teach, coach and train associates on customer service, selling skills, product knowledge, processes and best practices through demonstrations, discussions, and resources.
  • Master resources provided to strengthen product knowledge and encourage omni-channel selling.

Results Oriented

  • Focus on promoting brand awareness as they pertain to, or are driven by, position.
  • Analyze results into actionable behaviors and goals in order to improve customer satisfaction.

Communication/Teamwork

  • Communicate regularly with the applicable functional Assistant Store Manager or Team Leader to review business results, share observations and provide feedback.
  • Drive sales in the department and its categories through product and process expertise and customer and team engagement.
Required Skills

What you'll bring:

  • Your sense of personal style with a discerning eye and passion for design and home furnishings
  • 1+ years customer service or retail experience
  • Strong communication and interpersonal skills
  • High school diploma/GED or equivalent

The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.


Job ID 2020-8310 Date posted 02/08/2021 Position Type Full-Time
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Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a dynamic group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.com/benefits.

The Company is an equal opportunity employer. All employment decisions will be made in compliance with applicable human rights legislation. Accommodations are available at all stages of the employment process.

Crate and Barrel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Deepa

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