Maximize company sales growth and profitability by coordinating activities of associates in distribution processes and supporting all initiatives, policies, and procedures to ensure a positive, supportive and productive work environment.

Leadership 

• Direct associates in execution of daily/weekly tasks to satisfy internal and external customer service expectations. • Ensure productivity standards are met by training, coaching and holding associates accountable to key performance  indicators. 
• Identify critical distribution issues and address them with the leadership team. 
• Direct associates on the proper use of Distribution Center equipment and troubleshoot problems, as necessary. • Recommend and implement ideas in an effort to improve distribution operations 
• Drive and support all efforts and initiatives across all business channels implemented by the company.  • Drive and support the company’s mission and goals, including applicable key performance indicators (KPIs).  

Job Knowledge  

• Possess complete knowledge of, and ensure associates are held accountable to, all Distribution Center policies and  guidelines. 
• Maintain a comprehensive understanding of, and ensure associates adhere to, all Foreign-Trade Zone (FTZ)  procedures and guidelines to maximize FTZ compliance and benefits and minimize U.S. Customs penalties and fines,  as applicable. 
• Ensure associates understand and adhere to all Crate and Barrel policies, guidelines, standard operating procedures  and processes.  
• Possess a complete understanding of applicable company systems, policies and procedures.  • Maintain an awareness of loss prevention, security and safety by following and holding associates accountable to the  guidelines provided by management or the Human Resources Department and/or as outlined in the Crate and  Barrel/CB2 Associate Guide to minimize inventory shrinkage and profit loss. 

Results Oriented  

• Drive and motivate team to deliver operational excellence.  
• Understand business needs and manage team to accomplish daily goals.  
• Collaborate with leadership team to create and communicate clear team deliverables.  
• Focus on promoting sales as they pertain to, or are driven by your position.  

Associate Management and Development  

• Manage all aspects of performance and development of direct reports to encourage professional growth. • Manage all aspects of associate performance.  
• Create and implement learning plans for new and/or cross-training associates  
• Conduct observations and provide feedback through coaching and on the job training.  
• Provide feedback/documentation regarding associate performance for appropriate evaluation and action plan.  • Write and conduct performance reviews for assigned associates.  
• Responsible for making decisions in the hiring and termination process for Distribution Center associates.  • Appropriately address human resources issues, and identify behaviors and performance that require corrective action. 

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Communication  

• Communicate with other supervisors and managers to ensure a consistent team environment is maintained. • Listen actively and effectively. 
• Engage associates to solicit feedback and ideas. 
• Ask for and give clear and constructive feedback in both written and verbal form. 
• Communicate effectively and efficiently with all company associates and business contacts.  

Teamwork  

• Represent the department on all related projects. 
• Identify and sponsor cross-functional projects. 
• Foster an environment of inclusion to motivate the team to achieve common goals. 
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all  associates.  

Safety Management  

• Perform safety observations in conjunction with job observations to coach and hold associates accountable for following  proper safety procedures. 
• Initiate and conduct accident investigations as required and perform root cause analysis. 
• Prepare hazard action forms for all incidents and injuries. 
• Identify and correct unsafe conditions, processes and behaviors in all areas of the Distribution Center.• Play an active role in the participation of all safety programs to act as a role model for all associates. • Oversee and implement company and OSHA guidelines and programs to contribute to a safe working environment for  all associates. 

Customer Service (Internal and External)  

• Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to  both internal and external customers in all forms of communication. 
• Ensure all customers are provided gracious, quick and efficient service.  

Technical Proficiency  

• Possess a complete understanding of training and communication resources relevant to the position.  • Participate in ongoing training regarding technology upgrades and new systems applicable to the position.  

The specific key responsibilities for this position are detailed in the Functional Checklist, which will be  presented and discussed during orientation.

Knowledge  

Strong knowledge of Warehouse Manager System; skilled in managing and leading a team; ability to resolve problems  and answer associate questions; strong time management, organizational, planning and self motivation skills; ability to  multi task, prioritize, and meet deadlines; good reading and written language skills (English), basic arithmetic; strong  interpersonal and relationship building skills; requires the ability to work in a fast paced environment; must have excellent  attendance to develop a stable work environment; detail-oriented; ability to work effectively with individuals from diverse  communities and cultures  

Previous Experience  

Minimum 3-5 years previous Distribution Center experience, including 1 year supervisory experience 

Machines, Tools, Equipment, Software  

General office equipment, including computer and printer, Microsoft Office Suite (Word, Excel, PowerPoint), AS400  system, company email system, JDA warehousing software, telephone, copier, fax machine, calculator, scanning  equipment, headphones, powered industrial equipment, cubiscan, hand tools, power hand tools, walkie-talkie, tape  measure, scale, pallet jack, hand truck/dolly, ladder, stepstool, electrical adapter, baler  

Certifications and/or Degrees  

High school diploma/GED or equivalent; Associate’s degree a plus. Equipment Certification, as needed.  

Travel  

As needed  

Physical and Visual Activities** 

On a daily basis, must be able to constantly have visual acuity near and far, stand, move around the facility and  communicate. Ability to frequently operate computers/POS/office equipment, lift, carry, remain stationary, reach, handle,  push/pull or have foot controls for operating equipment. May occasionally kneel, crawl, climb, balance, bend, crouch or  twist.  

Physical Demands** 

Movement of product, supplies and/or boxes to and from all levels of the facility. Ability to move and/or lift up to 65 lbs;  heavier product with team assist. Furniture: Ability to move up to 300 lbs with appropriate equipment.  

Environmental/Atmospheric Conditions** 

Hot/cold temperature changes, concrete floors, odors, dust and mechanical/electrical/chemical hazards possible