CRATE & BARREL
Team Leader: Furniture Sales & Customer Service
Crate and Barrel Furniture Sales Associates have a passion for helping customers see what is possible with the latest on-trend merchandise. They do this by building meaningful and long-term relationships with their customers, and use their comprehensive knowledge to guide and advise customers looking to furnish an entire room or simply add an accent piece. Our Furniture Sales Associates are up-to-date on the latest trends, and are trained to work with a range of design styles from classic to contemporary. If you enjoy working with customers in a competitive team environment, have a passion for helping customers with their home interiors and have a proven ability to drive sales, this position has the potential to offer you a creative and rewarding career.
- Full-time + Part-time
- Level: Mid
- Travel: Yes
What makes a successful Crate and Barrel Furniture Sales Associate?
Check out the top traits we're looking for and see if you have the right mix. Additional related traits listed below.
- Good Listener 10
- Problem-Solver 9
- Presenter 8
- Visual Thinker 8
- Strong Sense of Style 7
- Technologically Savvy 6
- Team player
My favorite thing about my job is that I get to work with product I believe in. When I started this job I was super scared to see if I could be successful. I was very happy to get realistic expectations about what to expect as well as a good amount of training time with knowledgeable associates. The thing that ended up putting my mind at ease about the job in sales was that I truly enjoyed and wanted the product I was selling for myself.Jovita, Furniture Sales Associate
Crate and Barrel, Store Opportunities & You
We have everything we need to become the most talked about store in the country. Except You. Come be a part of a fun, energetic, fast paced environment.
Design it (so they love it)
As a Design Expert in the CrateDesignStudio, you’ll take our customer’s inspirations and show them how our furniture, fabrics and décor can bring them to life. Whether you’re helping to build a digital Mood Board in the store or creating a custom floorplan during an In-Home Consultation, your amazing vision for design will transform our customers’ homes.
The Picture of Health
From medical to dental to vision, we’ve got you covered.
We offer competitive salaries and incentive programs.
Balancing Work and Life
You’ll enjoy paid vacations and holidays, flexible schedules and more.
Planning Your Future
From 401K with company match, to life insurance, we are always looking out for your future.
We provide extensive education and development programs through one on one coaching, classroom style training and online tools to make sure you reach your true potential.
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Sales.
Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Manager, Sales you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.
What you'll do:
- Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Manager.
- Coach Department Specialists and associates on exceptional performance and maintain a strong visible presence in the department/work area.
- Partner with the Assistant Store Manager to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
- Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
- Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
- Review KPI results, working with Assistant Store Managers to identify opportunities and corrective actions.
- Communicate regularly with the applicable functional Assistant Store Manager to review business results, execution of plans/strategies, customer feedback and associate performance.
- Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
What you'll bring:
- Your sense of personal style with a discerning eye and passion for design and home furnishings
- 1+ years customer service or retail experience
- Strong communication and interpersonal skills
- High school diploma/GED or equivalent
For all FT and PT roles: Availability to work days, evenings and weekends, including Saturday and Sunday in some weeks
For PT roles: Availability to be scheduled 12+ hours per week (16+ is preferred), with a minimum of 8 hours and two shifts on Friday, Saturday, and/or Sunday
Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a dynamic group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.com/benefits.
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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Get To Know Our Team.
Get to know us and find out why you should become part of our team.Meet Our Associates
We See You Here.
At the core of loving your job is feeling like you belong. We believe that diverse perspectives make life beautiful and as a modern workplace, our different thoughts, ideas, and backgrounds enrich our culture and make us stronger as a team. Together, we stand accountable for cultivating a diverse team that reflects our customer focus and is welcoming and inviting to all.