Position Detail

Ecommerce Merchandising Specialist

Location: Northbrook, Illinois

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as an eCommerce Merchandising Specialist.

The eCommerce Merchandising Specialist is responsible for the execution and optimization of the customer shopping path, merchandising presentation, promotional messaging and marketing content in assigned categories. They will have the ability to combine an understanding of what drives e-commerce sales, an interest in the home goods retail sector, and a passion for user experience to improve the onsite merchandising strategy to optimize both customer experience and business results. As an expert on how our customers shop, they will advocate for the needs of our customers and serve as the go-to person for insight on site merchandising performance.

This is a hybrid position based out of our Northbrook, Illinois office. This role typically works in the office on Mondays and Tuesdays. 

A day in the life as a eCommerce Merchandising Specialist…

  • Drive sales and improve conversion by maximizing placement of products and digital assets to drive sales and customer engagement
  • Support online seasonal visual merchandising strategy by execution of content across site and run quality control processes to ensure flawless execution. Track engagement with content and leverage insights to drive customer engagement optimizations 
  • Contribute to strategy and development of creative site executions of marketing campaigns and initiatives 
  • Optimize entry pages of the customer site to increase visit retention
  • Partner with merchandising and marketing teams on cross functional meetings to represent eCommerce point of view and champion a “customer first” mindset 
  • Test all content and content links to ensure that information is accurate, accessible, and user-friendly across internet browsers and devices
  • Review site daily with “customer first” mindset and make site updates and optimizations as needed. Identify and propose new site merchandising initiatives based on current trends and potential opportunities 
  • Review online competitor sites, promotional execution and user experience, to identify opportunities. See ideas through to execution 
  • Evaluate trends in sales and the customer purchase path to make recommendations with the goal of increasing conversion
  • Create and present seasonal web hindsight on specific categories, user behavior, site metrics and relate findings to sales/performance
  • Review key performance drivers for assigned categories. Recommend and take action based on findings
  • Partner with design team to create assets to support execution needs
  • Partner with UX team to continually evaluate customer shopping experience

What you’ll bring to the table…  

  • Efficiently meet deadlines, detail oriented, and highly organized
  • Strong attention to detail, process oriented, fast learner, and self starter
  • Solid written and verbal communication skills
  • Positive, enthusiastic attitude and a natural problem solver

We’d love to hear from you if you have…  

  • Bachelor's degree preferred
  • A minimum of 2 years experience in eCommerce, Merchandising or Content Management
  • Knowledge of HTML and CSS helpful, but not required


Job ID 2023-17582 Date posted 09/25/2023 Position Type Full-Time

Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:

Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.com/benefits

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Job Applicant Privacy: For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.

Don’t See Anything of Interest?

Join our Talent Community to stay in the loop with our job news and opportunities.

Sign Up (Opens in New Window)

Get To Know Our Team.

Get to know us and find out why you should become part of our team.

Woman sitting and smiling

Match Your Skills.

Search jobs based on the skills and experience in your LinkedIn profile.

Start Matching Skills