Position Detail

HR Specialist, Associate Care

Location: Northbrook, Illinois

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as an HR Specialist, Associate Care.

The HR Specialist, Associate Care delivers exceptional customer service while supporting Associates with HR issues and questions. This position guides, responds to, and resolves general HR questions and conducts research of issues as appropriate to provide resolution in a timely manner. The role works closely with key partners across the HR team to optimize efficiency, ensure consistency, and enhance the associate experience - all while supporting the company’s purpose, values, and core beliefs.

What you'll do...

  • Respond to a high volume of inbound calls/tickets in a fast paced environment, while delivering quality service and creating a positive associate experience
  • Communicate policies and processes, and provides information in response to associate inquiries
  • Apply critical thinking skills and active listening skills to effectively diagnose callers’ needs and to determine key details to escalate and document in the case management tool
  • Utilize multiple systems to research, troubleshoot and provide issue resolution or escalate to the appropriate partner
  • Process employee data transactions and performs a variety of operational tasks
  • Identify trends and areas for potential improvement and focus; suggests solutions and ideas for improvement
  • Partner with the Sr. Manager to create standardized work processes for basic HR functions

What you'll bring...

  • 2+ years of HR or related experience
  • Customer service and/or contact center experience
  • Bilingual (Spanish/English) preferred
  • Experience researching, analyzing and problem solving in a fast paced environment
  • Bachelor’s degree in business or HR-related discipline preferred
  • Case management experience preferred 
  • Proficiency in Google Suite, Workday and Jira preferred
  • Strong time management and organizational skills with the ability to be flexible and exercise a sense of urgency and prioritization
  • Experience, ability, and comfort to work effectively with all levels of the organization
  • Effective communicator with strong verbal and written communication skills
  • Commitment to exceptional customer service and follow through 
  • Demonstrated history of working on multiple projects in a demanding environment 
  • Proven ability to work both independently as well as in a team; strong collaboration skills
  • Ability to quickly build relationships and trust and maintain confidentiality

Job ID 2023-15881 Date posted 02/24/2023 Position Type Full-Time

Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:

Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.com/benefits

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Job Applicant Privacy: For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.

Don’t See Anything of Interest?

Join our Talent Community to stay in the loop with our job news and opportunities.

Sign Up (Opens in New Window)

Get To Know Our Team.

Get to know us and find out why you should become part of our team.

Woman sitting and smiling

Match Your Skills.

Search jobs based on the skills and experience in your LinkedIn profile.

Start Matching Skills