Position Detail

Senior Quality Assurance

Apply Location: Northbrook, Illinois

With over 130 store and warehouse locations and more than 7,500 associates across the U.S. and Canada, Crate and Barrel is a dynamic and growing multi-channel furniture and housewares retailer. So we can continue to help others love how they live in moments that matter, the iconic brand is looking for a driven and passionate professional to raise the bar and join our Technology department as a Senior Quality Assurance located in our Northbrook, IL corporate office.

The Senior Quality Assurance position is responsible for delivering and coordinating all testing artifacts and activities (Test Estimates,Test Strategy, Test Plan, Test Cases, Test Automation Scripts and Test results) for the various applications that the engineer is managing within Crate&Barrel’s technology portfolio. This role will report into the Manager, Technology - Quality Engineering. Specifically, this position will be primarily focused on Crate&Barrel’s new and existing Ecommerce, Marketing systems, Store Operations, or Customer Facing solutions in stores.

  • Responsible for all aspects of testing and Quality Engineering through the full project/sprint lifecycle (from conception through implementation) under the direction of the Manager/Sr. Manager.
  • Understand full end-to-end business processes and transaction flows across systems for the specific areas that you are responsible for.
  • Own manual & automated test script development and execution, data sourcing/data provisioning, defect analysis, and ensuring that proper test result documentation and processes are followed as per the test strategy.
  • Partner with the business analysts/product managers, developers and end-users to ensure that test scripts are developed or modified to cover new functionality and/or enhancements that are introduced into the production system on an ongoing basis.
  • Facilitate User Acceptance Testing and Operational Readiness Testing, either by providing test scenarios and/or coordinating efforts during UAT and ORT and serving as testing SME.
  • Perform initial analysis of defects identified during the testing cycle and escalate issues as required to the functional support teams for resolution and ensure that the defects are closed within the required timeframe.
  • Analyze defects identified in production system to ensure that the proper controls are implemented in the regression test bed to ensure that the defect does not occur in production again.
  • Leverage automation of regression test scripts in order to reduce the amount of time and resources required to execute the regression test bed.
  • Prepare and maintain KT documentation for onboarding new team members.
  • Write SQL queries or appropriate assertion routines to validate software functions, if applicable.
  • Create automated API test scripts using appropriate assertions to validate/certify the APIs, if applicable.
Required Skills
  • We do not sponsor applicants for work visas for this position
  • Bachelor's degree (Computer Science, Information Technology or related degree) or equivalent experience
  • 3 + years experience in Quality Engineering
  • Experience testing desktop application (Manual and Automation) is required
  • Experience with automation tools like Eggplant, Ranorex, Selenium etc. is required
  • Programming experience is required (at least one of C#, Java, Javascript, Python etc.)
  • Experience writing SQL statements is required
  • Experience testing API and API automation is preferred
  • Good understanding of software QE concepts, recommended practices, and methodology that cover functional testing, integration testing, regression testing and UAT
  • Strong understanding of Agile and traditional SDLC
  • Experience working with JIRA or other similar tools
  • Experience testing AS400 is preferred
  • Retail experience is highly preferred especially Store Operations (Point of Sale) systems
  • Good reading, written and verbal language skills (English)

The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.

Job ID 2020-8315 Date posted 02/23/2021 Position Type Full-Time

Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a dynamic group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.com/benefits.

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.


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