Position Detail

Senior Assistant Store Manager, Sales

Location: Toronto, Canada

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as an Senior Assistant Store Manager, Sales.

Determined and motivating, Senior Assistant Store Managers, Sales empower the sales team to deliver the exceptional customer experience that we're known for. You're a natural leader, engaging and inspiring. You're well connected to the pulse of the sales floor and see the big picture, working to create a consistent image and optimistic mood in the store. As an Senior Assistant Store Manager, Sales, you own customer resolution. Always in the customer's corner, you're empowered to make timely decisions to accommodate their needs and address their concerns. A mentor, educator and coach, you develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day.

Primary Responsibilities:

    • Lead the sales team that consists of the  Assistant Store Manager Design, Assistant Store Manager Kitchen and Entertaining, Team Leaders and Specialists in setting and maintaining sales goals and standards for all associates. 
    • Oversee all aspects of Design Desk which includes ensuring sales Assistant Store Managers are effectively leading associates to participate in all appointments including consultations in-home, virtually, and in store, properly using technology, clienteling, and meeting all sales goals as determined by the company.
    • Evaluate and resolve complex customer service issues, escalating to the Store Manager as needed. 
    • Accountable to ensuring department is fully staffed at all times by partnering with sales leaders and Store Manager to discuss open roles and strategizing potential open roles
    • Guide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all sales associates.
    • Establish and communicate, and manage all critical metrics and expectations within the store, including but not limited to, sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and training.
    • Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Managers and Team Leaders in sales.
    • Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.
    • Coach the Assistant Store Managers and Team Leaders within sales to create individual development plans for all team associates. 
    • Address all associate relations-related issues effectively, being sensitive to issues that need to be addressed by the Store Manager.
    • Communicate with the Store Manager on a regular basis and actively participate in meetings and conference calls.
    • Encourage and foster collaboration, cooperation, and co-ownership across all business channels.  
    • Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
    • Ensure all customers are provided gracious, quick and efficient service. 
    •  Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
    • Other duties as assigned.

Knowledge, Skills, and Abilities:

    • Excellent reading and written language skills (English)
    • Strong communication and interpersonal skills
    • Excellent organizational and time management skills
    • Strong proactive problem solving skills
    • Demonstrated ability to set expectations and hold others accountable
    • Strong delegation skills in support of execution and driving results
    • Proven ability to build a culture focused on success and teamwork
    • Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.
    • Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
    • Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly. 
    • Ability to be in the store as the Manager on Duty multiple times a week. 
    • Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.


Expereince Required: 

    • 3+ years customer service or retail leadership experience
    • High school diploma/GED or equivalent
    • Experience with Microsoft Office, Google applications, computer systems and tablet devices
    • Associate degree or equivalent preferred
    • 5+ years customer service or retail leadership experience preferred

Job ID 2022-15117 Date posted 01/12/2023 Position Type Full-Time

Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:

Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.com/benefits

The Company is an equal opportunity employer. All employment decisions will be made in compliance with applicable human rights legislation. Accommodations are available at all stages of the employment process.

Crate and Barrel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Applicant Privacy: For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.

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