Position Detail

Team Leader

Apply Location: Toronto, Canada

Your upbeat attitude and ability to engage customers keeps the Store energized and Associates motivated. Under the direction of the Assistant Store Manager you lead your team to meet daily goals - and exceed customer expectations.  You're a mentor. You coach and develop creative ways to encourage your team to meet goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Associates, grooming them for advancement on the team.


Leadership

  • Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Manager.
  • Coach Department Specialists and associates on exceptional performance and maintain a strong visible presence in the department/work area.

Job Knowledge

  • Partner with the Assistant Store Manager to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
  • Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.

Results Oriented

  • Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
  • Review KPI results, working with Assistant Store Managers to identify opportunities and corrective actions.

Communication/Teamwork

  • Communicate regularly with the applicable functional Assistant Store Manager to review business results, execution of plans/strategies, customer feedback and associate performance.
  • Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Required Skills

What you'll bring:

  • Your sense of personal style with a discerning eye and passion for design and home furnishings
  • 1+ years customer service or retail experience, 2+ years customer service or retail leadership experience preferred
  • Strong communication and interpersonal skills
  • High school diploma/GED or equivalent

The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.

Job ID 2019-4179 Date posted 10/03/2019 Position Type Full-Time
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The Company is an equal opportunity employer. All employment decisions will be made in compliance with applicable human rights legislation. Accommodations are available at all stages of the employment process.

Crate and Barrel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Deepa

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