Position Detail

Quality Assurance Associate

Apply Location: Tracy, California

Job Title: Quality Assurance Associate

Reports to: Quality Assurance Manager 

Job Description: The Quality Assurance Associate is responsible for conducting internal quality controls to ensure established quality procedures and norms are followed in Distribution/Crossdock centers.

Primary Responsibilities:

  • Conducts inbound quality product audits using random sampling methods and acceptable quality levels
  • Assess shipments for labeling, packaging, general appearance, and construction quality
  • Creates and distributes inbound quality assurance reports and photo documentation to the merchandising teams and vendors
  • Coordinates with merchandising teams and warehouse staff on corrective action plans associated with failed inbound inspections which may include:
    • Returning merchandise to the vendor
    • Correcting the product internally or through an outside third-party company to first quality status
  • Communicates product characteristics, product issues, and inbound inspection results for new or existing products with delivery teams and  DC / Crossdock furniture technicians
  • Supports DC / Crossdock furniture technicians to determine product characteristics vs. quality issues
  • Coordinates special projects and other activities at the request of warehouse management
  • Maintains cleanliness and order of work areas
  • Rotates through different departments, as necessary, to meet the demands of the business
  • Participates in ongoing training regarding technology upgrades and new systems applicable to the position
  • Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

Knowledge, Skills, and Abilities: 

  • Proficient at typing and basic computer operation
  • Advanced English Language proficiency
  • Good communication skills both verbal and written
  • High attention to detail
  • Possess a complete understanding of training and communication resources relevant to the position
  • Maintains an awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals

Experience Required:

  • A minimum of 2 years of related experience
  • High School Diploma or GED equivalent. 
  • Associate's Degree, professional certification(s), or license preferred

Physical and Visual Activities** 

On a daily basis, must be able to constantly have visual acuity near and far, stand, operate computers/POS/office equipment, move around the facility and communicate. Ability to frequently handle paperwork and/or remain stationary. May occasionally lift, carry, reach, kneel, crawl, push/pull, climb, balance, bend, crouch, twist or have foot controls for operating equipment.

Physical Demands**

Movement of product, supplies and/or boxes to and from all levels of the store and stockroom. Ability to move and/or lift up to 65 lbs to a height of 3-4 feet; heavier product with team assist. Furniture: Ability to move up to 300 lbs with appropriate equipment. 

Environmental/Atmospheric Conditions**

Hot/cold temperature changes, concrete floors, odors, dust and mechanical/electrical/chemical hazards possible

**In accordance with applicable law, associates will be provided with reasonable accommodations as necessary and appropriate to perform the position’s requirements.

NOTE: The KRAs and other aspects of the job listed on this job description should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Job ID 2021-11522 Date posted 10/13/2021 Position Type Full-Time

Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a dynamic group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.com/benefits.

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.


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