Customer Care. The Best Out There.

Our virtual customer care team members are trained product experts who connect with more than 1.6 million customers each year through live chat, email and phone. These engaged listeners build a strong, lasting rapport with customers as they assist with online orders, answer product questions, schedule home deliveries and more. Using modern technology that provides personalized customer profiles, no question or problem is too complex for this team. Each interaction is an opportunity to demonstrate the heritage of exceptional service that is Crate & Barrel.

“We help make our customers’ houses into homes and love to make sure their entire shopping experience goes smoothly. We’re always open to any questions or concerns before and after purchases because we want to guarantee we’re meeting their needs. A lot of heart goes into a furniture purchase. That’s why it’s so much fun to talk with them and help them make their decisions.”

Camille, Furniture Customer Service

“At the end of my working day, I trust that I’ve given our customers satisfaction in both product and service. I really do believe that kindness, honesty and a lot of heart resonate with our customers. And that begins with their experience at the store and culminates with all of us here at the DC level helping to make it all happen.”

Douglas, Customer Service Representative
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