Position Detail
Home Delivery Center Coordinator
Location: Eagan, MinnesotaWe inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too.
A day in the life as a Home Delivery Center Coordinator...
Manages the shipment and routing of outbound freight to ensure cost-efficient and timely delivery of product
Research various transportation methods, investigating cost and performance. Liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight
Handles and resolves escalated customer service issues directly with the customer
Investigates and resolves issues related to damages, shortages, and overages
Rotates through different departments, as necessary, to meet the demands of the business
Participates in ongoing training regarding technology upgrades and new systems applicable to the position
Coordinates meetings and communications between the cross-dock, stores, drivers and Distribution Center to maintain the highest level of service
Trains and monitors third party contractors on Crate and Barrel delivery procedures and monitors compliance to ensure standards of service
Promotes a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
Ensures all customers are provided with exceptional service
Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals
What you'll bring to the table...
Strong problem solving and analytical skills
High attention to detail
Computer literate, including but not limited to Google OS
Clerical, word processing, and/or office skills
Mechanical aptitude to assemble furniture pieces
Possess a complete understanding of training and communication resources relevant to the position
Awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals
Good communication skills
Ability to work in a team environment
Basic English Language proficiency
We'd love to hear from you if you have…
A minimum of 1+ years of related work experience
Customer service experience preferred
Starting Rate: $19.25 - $24.06
Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.
Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:
- Medical/Dental/Vision
- Life insurance and Disability
- Retirement and 401(k) match
- Paid time off, wellness time and volunteer time
- Merchandise discount and EAP resources
- Tuition Reimbursement
Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.com/benefits
Euromarket Designs, Inc., which does business as Crate & Barrel, Crate & Kids, CB2 and Hudson Grace, will be referred to as “the Company”.
The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position,
please contact the location you are applying to
here
and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Job Applicant Privacy: For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.
Questions? Please reach out to careers@crateandbarrel.com
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