We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a District Leader.

The District Leader leads and empowers store teams to grow top line revenue, ensure the customer is the priority, uphold brand standards, deliver best in class service, and provide a fun and engaging experience for both the customer and the store team. Works with business partners to interpret corporate vision, disperse messaging throughout the field, and execute company and brand initiatives. Stays abreast of district trends and financial performance to provide strategic feedback and ideas to corporate to improve processes and standards and drive profitability. Coaches and holds associates accountable to achieve top performance, develops associates for future growth, and establishes recruiting strategies to maintain a pipeline of internal and external talent. 

A day in the life as a District Leader….

Fostering Talent & Culture

• Maintain awareness and strong understanding of the associate talent and expertise in the district in order to leverage skills, training, and mentorship across stores.
• Ensure associates abide by best practices, follow corporate processes, and maintain consistent operations throughout the district.
• Set a high bar in what is considered acceptable performance and lead performance management standards to ensure great performance is recognized and that issues are identified, coached and challenged.  If performance does not improve, ensure that issues at all levels are approached with urgency.
• Be present in stores and get to know associates at all levels.  Build trust, be approachable and maintain an open door so that associates feel comfortable sharing their feedback and concerns with you.  Respond to issues and feedback with urgency and care and escalate issues and risks.      
• Get to know associates’ career goals at all levels.  Proactively assess the store leadership team, and guide the store leader to develop all associates and create a bench for key roles.
• Establish and manage recruiting expectations for all stores to ensure roles are filled and that stores proactively create networks and build a talent pipeline for the future.

Balancing Strategy and Execution

• Maintain an understanding of competitors across geographic district and anticipate trends and opportunities to increase business.
• Take a structured approach to your time to ensure it is spent in the most impactful places and that your stores know what is coming and plan workload and schedule appropriately.
• Provide feedback to improve processes and standards and drive profitability with a focus toward innovation and growth.
• Approach strategy changes and rollouts thoughtfully and anticipate potential issues based on knowledge of your stores, provide feedback, and propose solutions to overcome any obstacles.
• Provide stakeholder and/or subject matter expertise to projects within the store organization, as well as input on store-relevant projects across the company.
• Partner with the Regional Director and store leaders on strategic decision-making and ongoing feedback for continuous improvement.

Leading Team to Achieve Results

• Inspire teams to increase sales year over year by ensuring a selling culture, leading and executing a selling focused organization and sales performance incentives.
• Leverage business acumen, reporting and store visits to assess districts of opportunity, prioritize and determine root causes.
• Collaborate with your Store Leaders, peers, and regional and corporate partners to determine an appropriate plan of action to improve or solve areas of opportunity.
• Challenge Store Leaders to problem solve and build solution-based action plans, including agile responses.  Stay close to follow-up.
• Execute leadership decisions, supporting all efforts and initiatives across all business channels implemented by the company.
• Demonstrate an ability to identify what is working and what is not, how associates are performing and feeling, and how to redirect efforts and focus as appropriate.
• Solicit feedback from various business channels and customers in order to deliver the best product and customer service possible.

What you’ll bring to the table… 

• Ability to travel 80% of the time
• Ability to assess a situation and form a strategic plan that solves root causes
• Proven success in developing associates’ skills and fostering and developing a talent bench within complex business operations
• Excellent communication skills and interpersonal skills
• Passion to be the best and a track record of driving business results and achieving goals
• A sense of personal style with a discerning eye and passion for design and home furnishings
• Focus on continuous learning and adaptability
• Ability to view the business with big picture thinking and local action, demonstrating initiative and courage
• Ability to manage change, shifting quickly as business evolves.

We’d love to hear from you if you have…  

• Bachelor's degree or an equivalent combination of education and experience
• Minimum of 3+ years of prior Retail Store Leader experience including strong single unit performance
• 3-5 years experience in multi-unit retail management role preferred
• Experience with $50 million+ volume strongly preferred

Minimum Starting Rate: $120,000.00 Annually
Up to: $160,000.00 Annually

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.