We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Communication Specialist.

The Customer Care Communications Specialist will write, manage, and organize all documentation and communication required by Customer Care. This role is responsible for developing and maintaining electronic documentation of Customer Care updates with communications, daily rallies, Operational Bulletins, Weekly Newsletters, training materials, and other documentation as assigned.

A day in the life as a Communication Specialist...

• Oversee and manage all Customer Care communications across various channels, ensuring quality and consistency.
• Develop and maintain high-quality documentation and resources for the Customer Care team.
• Use digital media to capture pictures and videos for the primary release of training materials, work instructions, and visual aids that will provide clear direction to the associates.
• Maintain the Customer Care websites and create an easily accessible, organized document library for the team.
• Collaborate with teams across the organization to share timely information and celebrate Customer Care successes, ensuring all communications are consistent with brand standards.
• Own and manage the Customer Care calendar, including the ongoing business focus, leadership calls, events, planned initiatives, training, etc.
• Understand and adapt to the needs of the Customer Care team, ensuring all communications and resources are relevant, helpful and business focused
• Stay informed about the business by communicating regularly and visiting Stores, Supply Chain, and Corporate locations as needed.
• Ensure the Customer Care and cross-functional teams deliver information on time, clearly, and in a way that's easy for associates to understand and use.
• Focus on realistic, relevant, and actionable solutions for the target audience.
• Act with urgency, efficiency, and effectiveness in a total work approach.
• Coordinate all communication routines for the Customer Care team.
• Perform stakeholder responsibilities as assigned.

What you’ll bring to the table…

• Demonstrate high-level execution skills - scoping, planning, leadership, delivery, follow-up 
• Strong communication skills in developing content, training, and presentations for areas of expertise across multiple channels, including digital media and video.
• Passion for the retail and Customer Care Center environment with a demonstrated commitment to side-by-side associate and customer experience.
• Proven high energy, urgency, and positive growth mindset 
• Strong initiative and drive for continuous improvement 
• Innovative and creative with resources available 
• Seeks out new opportunities, thrives on change, able to read the scene and adapt to situations and expectations quickly and independently 
• Ability to quickly and effectively assess, flex, and shift direction to meet ongoing business priorities 
• Drive to build personal capacity for more and different work through productive processes and work habits 
• Actively develops self and advocates for growth and new opportunities 
• Ability to manage projects as directed

We’d love to hear from you if you have… 

• Bachelor’s degree in a writing discipline preferred
• 2+ years experience in a Call Center
• 2+ years experience in a related role
• High level of proficiency in MS Office products and Google Docs

#li-remote

Minimum Starting Rate: $50,000.00 Annually

Up to: $65,000.00 Annually

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.