Position Detail
Associate Marketing Manager, Lifecycle
Location: Northbrook, IllinoisWe inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too.
This is an on-site position (Monday through Thursday) based out of our Northbrook, IL office with the flexibility to work remotely on Fridays.
A day in the life as an Associate Marketing Manager, Lifecycle...
Collaborate on the management of lifecycle campaign calendar including content, send cadence, and audience selections for US and Canada programs.
Own the creative briefing process for bulk email, SMS, and push for US and Canada core programs.
Collaborate on the planning and execution of the email personalization strategy, email versioning and dynamic content plans.
Partner with the e-commerce team to develop a seamless linking strategy.
Continually refine production and deployment processes to accelerate lifecycle marketing initiatives
Collaborate with program managers (Gift Registry, Crate and Barrel Credit Card, Design Trade Program and others) to develop segmented lifecycle campaigns
Stay up to date on email best practices and research the competitive landscape to identify new opportunities
Develop presentations and communicate lifecycle strategies and performance with other teams across the organization.
Collaborate on lifecycle marketing test plan development to optimize channel performance
Lead reporting for weekly/monthly/ad hoc channel/campaign reporting, identifying and applying actionable insights, as well as deep dives into customer segmentation and email channel trends.
Manage the QA process for email, SMS, and push campaigns.
Manage day to day oversight of Email Coordinator
What you'll bring to the table...
Possess a complete understanding of ESPs, specifically Salesforce Marketing Cloud, email deliverability best practices and CAN-SPAM Compliance
Strong knowledge of retail promotional tactics and customer messaging best practices
Ability to work cross-functionally with multiple partners and effectively gather varying feedback and inputs and develop appropriate action plans to address requirements.
Strong problem solving skills, detail-oriented, organizational and analytical skills, and ability to multi-task in a fast-paced environment
Strong project and time management skills
Strong interpersonal and strong communication skills
We'd love to hear from you if you have...
A minimum of 2 years of hands on experience in developing digital marketing campaigns
Proficient with MS Office Suite (Word, Excel, Powerpoint)
Experience using ESP tools, such as Salesforce Marketing Cloud/ExactTarget (preferred), Responsys, Silverpop, MovableInk, Attentive or CheetahMail – is a plus
Bachelors Degree in related field required
Starting Rate: $60,000.00 - $75,000.00
Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.
Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:
- Medical/Dental/Vision
- Life insurance and Disability
- Retirement and 401(k) match
- Paid time off, wellness time and volunteer time
- Merchandise discount and EAP resources
- Tuition Reimbursement
Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.com/benefits
Euromarket Designs, Inc., which does business as Crate & Barrel, Crate & Kids, CB2 and Hudson Grace, will be referred to as “the Company”.
The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position,
please contact the location you are applying to
here
and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Job Applicant Privacy: For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.
Questions? Please reach out to careers@crateandbarrel.com
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