We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as Director, Performance Marketing.

The Director, Performance Marketing is accountable for maximizing company sales growth through transformative leadership and oversight of performance marketing. This leader oversees all aspects of performance marketing from vision, planning, budget management, analytics, execution and decision making across programs across Crate&Barrel and Crate&kids. The role leads a dedicated team across paid search, social, display, and paid influencer and is the primary decision maker with external agencies.

NOTE: This position is based at our Corporate Headquarters in Northbrook, Illinois.

A day in the life as Director, Performance Marketing…

• Own the strategy for growing performance marketing revenue and contribution, working in close partnership with the Ecommerce, Brand Marketing, Creative, and other cross-functional teams and Brand President. Must be an expert in paid search/shopping, paid social, display, and affiliates.
• Ensure cross functional alignment to paid marketing strategy for building immediate and long term vision.
• Accountable for conceiving and executing customer-centric strategies that support key brand objectives, including: acquisition, retention, key program support (Design Services, New Movers, Registry, Trade). Must have experience in developing customer segmentation for targeting and strategic outreach.
• Accountable for ensuring all budgets are strategically aligned to business goals including ecom sales, traffic, and conversion goals in partnership with the ecom team.
• Responsible for driving and communicating hindsight performance and optimizations.
• Accountable for developing and maximizing marketing budget in partnership with the external agency to drive business objectives.
• Responsible for ensuring Marketing has strong relationships with key platform and vendor partners (Google, Meta, Pinterest, TikTok, etc) and is staying abreast of new ideas and developing tactics and technology.
• Partner with Analytics, Ecom, and Agency partners to develop “source of truth” reporting that triangulates marketing platform reporting and ecom reporting to ensure strategy and performance alignment.
• Partner with the Marketing/Planning/Merchandising/Ecom leadership to develop customer-centric promotional and advertising strategies that deliver on financial goals and the editorial calendar.
• Team leadership excellence: be able to develop a strong performance minded team, and communicate strategy cross-functionally to business partners.

What you’ll bring to the table…

• A Digital thought leader with a passion for connecting media to business performance
• An analytical leader with a passion for digital innovation
• Results Oriented while maintaining a balance between brand building and performance
• A strong passion for retail with entrepreneurial energy, an innovative spirit, and insatiable curiosity
• Passion for understanding the customer and influencing their journey
• Ability to think strategically & tactically to ensure ideas turn to action
• Ability to dive into technical details, understand nuances and work with technology leaders on complex initiatives
• Ability to simplify and structure complex and ambiguous problems
• Conceptualize and provide thought leadership and strategic direction to product & data roadmaps
• Ability to handle diverse and conflicting opinions to arrive at the best decisions and outcomes
• Excellent presentation and written communication skills; experience presenting to and engaging with senior and executive level audiences
• Collaborate and work effectively across functions. Influence and achieve consensus on goals and objectives
• Ability to present complicated material in a concise and effective way
• Proven ability to recruit, mentor, communicate with and develop a high-performing team with a collaborative, creative, and customer-centric culture

We’d love to hear from you if you have…

• Bachelor's degree in marketing or equivalent field
• 10+ years of digital marketing experience with best in class organizations in consumer-focused industries (specialty-retail preferred), including strategic planning, implementation & execution
• Demonstrated experience in stewarding media investment
• Strong business management experience including full responsibility and accountability for managing a substantial budget
• Proven ability to leverage data to drive measurable results and track accountabilities to ensure desired outcomes and ROI
• Must be knowledgeable, savvy and strategic as to the effective deployment of all forms of media with significant experience leveraging analytics. Demonstrated knowledge of digital marketing methods, and a track record of testing and learning in this space
• Experience with Media Mix Modeling, brand health tracking, lift studies, and other pertinent methodologies for measuring and tracking impact of media.

Minimum Starting Rate: $180,000.00 Hourly

Up to: $220,000.00 Hourly

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.