The Manager, Operations Change & Transition Management plays a critical role in enabling enterprise transformation by driving change adoption, operational readiness, and business process enablement across large-scale initiatives. Partnering closely with the Sr. Director, this role supports strategic programs by preparing teams for new capabilities, standardizing end-to-end processes, and embedding sustainable ways of working within complex operational environments. The ideal candidate brings hands-on experience leading change in warehousing, distribution, or supply chain transformations, with exposure to WMS/LMS implementations or warehouse redesign strongly preferred.

A day in the life of a Manager, Operations Change & Transition Management...

• Lead enterprise change and transition strategies for large-scale operational and technology initiatives, ensuring effective adoption across people, process, and systems.

• Partner with Technology, Warehouse Operations, Planning, Product, and other cross-functional teams to align change plans, readiness milestones, communications, and dependencies.

• Drive leadership readiness, stakeholder engagement, and associate-facing transitions, with deep focus on warehouse environments undergoing modernization.

• Track adoption, readiness, and risk indicators; proactively adjust strategies to support sustainable change and post-go-live stabilization.

• Facilitate end-to-end process documentation, standardization, and continuous improvement across operational domains.

• Lead current-state and future-state workflow design workshops to identify gaps and build scalable, future-ready processes.

• Ensure new processes are fully integrated into strategic initiatives, including Warehouse and Transportation Modernization, Order Management enhancements, and enterprise Planning transformations.

• Partner with Product, Technology, and Operations to ensure systems (e.g., WMS, LMS, OMS, TMS) are supported by clear SOPs, training pathways, and operational readiness routines.

• Build and maintain process hierarchies, governance, and design frameworks that enable cross-functional clarity and consistent execution.

• Serve as a strategic connector between business and project teams, aligning objectives, impacts, timelines, and operational realities while navigating competing priorities.

• Develop and maintain operational plans, readiness trackers, metrics, and executive reporting to enable data-driven decisions and successful go-live and post-go-live execution.

What you'll bring to the table...

• Bachelor’s degree in Business Administration, Management, Supply Chain, Industrial Engineering or related field.

• Minimum 5 years of experience in business operations, business consulting, change management, process design, or strategic project execution.

• Proven success supporting or leading large-scale change initiatives, ideally including supply chain, operations, or warehouse modernization.

• Experience in environments involving warehouse operations, distribution centers, fulfillment networks, or supply chain transformation is strongly preferred.

• Strong analytical background, with demonstrated experience using operational performance metrics and process analytics.

We'd love to hear from you if you have...

• Exceptional interpersonal and communication skills, capable of influencing across functions and levels.

• Strong project management and facilitation capabilities.

• Ability to thrive in a fast-paced, ambiguous environment and lead teams through complex change.

• High proficiency in Microsoft Office Suite and project management tools (e.g., Smartsheet, Asana, Jira).

• Ability to travel up to 50%.

Starting Rate: $83,000.00 - $110,000.00