Position Detail
Senior Account Manager
Location: Northbrook, IllinoisWe inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too.
A day in the life of a Senior Account Manager...
Lead day-to-day operational processes supporting Business Sales, ensuring accuracy, efficiency, and a seamless client experience.
Manage and maintain B2B digital tools and web presence, including intake forms, landing pages, and regional contact information.
Partner with Stores, Marketing, Customer Care, and Supply Chain to coordinate workflows and resolve operational issues.
Execute and manage key B2B programs such as corporate gifting, personalization workflows, and culinary/discount initiatives.
Oversee purchase order and inventory processes with Merchandising to ensure product availability and readiness.
Manage contract-grade testing (BIFMA) and support compliance with commercial product standards.
Serve as operational owner of B2B systems (AS400 POS, CCS), partnering with Technology to ensure system reliability and data integrity.
Coordinate B2B events, trade shows, and client engagement activities in partnership with Marketing.
Support fulfillment operations by collaborating with Supply Chain, Logistics, and Photo Studio teams to ensure timely and accurate delivery.
Oversee customer payment processing and partner with Finance to maintain account accuracy and manage payment terms.
Maintain and update Business Sales and Trade policies to ensure operational consistency and clarity.
Track operational metrics, identify inefficiencies, and implement process improvements to support growth and scalability.
What you'll bring to the table...
Strong interpersonal and relationship-building skills across multiple internal and external partners.
Demonstrated ability to lead teams, influence cross-functional stakeholders, and drive accountability.
Analytical mindset with strong problem-solving skills and the ability to see solutions through to completion.
Excellent written and verbal communication skills, including comfort presenting to business and technical partners.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Ability to navigate ambiguity, manage conflict, and drive clarity and alignment across distributed teams.
Familiarity with B2B operations, CRM/ERP systems, and commercial-grade product standards preferred.
We'd love to hear from you if you have...
Bachelor's Degree in business or the equivalent preferred.
7+ years experience in management and working in a Professional Services and/or Sales organization, driving operations, efficiencies and KPI’s.
Experience with analyzing data.
Entrepreneurial, scrappy attitude and willingness to 'roll up the shirt sleeves and get things done.
Starting Rate: $101,900.00 - $135,000.00
Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.
Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:
- Medical/Dental/Vision
- Life insurance and Disability
- Retirement and 401(k) match
- Paid time off, wellness time and volunteer time
- Merchandise discount and EAP resources
- Tuition Reimbursement
Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.com/benefits
Euromarket Designs, Inc., which does business as Crate & Barrel, Crate & Kids, CB2 and Hudson Grace, will be referred to as “the Company”.
The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position,
please contact the location you are applying to
here
and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Job Applicant Privacy: For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.
Questions? Please reach out to careers@crateandbarrel.com
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