We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Sr Product Manager, Payments

Crate & Barrel is embarking on an exciting digital transformation, with technical modernization impacting nearly every sector of the enterprise. The Sr. Payment Product Manager is responsible for defining, developing, and managing payment products throughout their lifecycle. This role is critical to driving our payment technology strategy, ensuring scalability, security, and compliance while delivering exceptional customer experiences.  The successful candidate will drive solutions that handle payment processing, support multiple payment methods, fraud detection capabilities and integrate with various financial institutions and payment networks. 

• This position is fully remote
• This role is an Individual Contributor position 

A day in the life as a Sr Product Manager, Payments…

• Define and champion the product vision, strategy, and roadmap for the Payments team, ensuring alignment with business goals and stakeholder needs
• Partner with all key stakeholders, especially Sales Audit, Asset Protection, Legal, eComm, Retail Systems and Customer Care
• Execute “best in class” technology product management methodology, continually bringing new methodologies and techniques to improve product quality and speed to market
• Lead by example in all aspects of performance and development to encourage professional growth and associate satisfaction, fostering a supportive learning environment
• Oversee the entire product lifecycle, from ideation and design to development, testing, and deployment, adhering to agile methodologies
• Conduct thorough market research, competitive analysis, and customer insights gathering to inform product decisions and identify opportunities for innovation
• Conduct product discovery activities to validate product ideas and ensure alignment with customer needs
• Prioritize product features and and work based on data, customer feedback and business goals
• Collaborate effectively with cross-functional teams to align on product strategy and roadmap
• Establish and monitor key performance indicators (KPIs) to measure product success and identify areas for improvement
• Lead and motivate a product team to constantly improve key performance indicators
• Manage the product backlog and opportunity backlog to consistently innovate in ways that improve the business
• Establish and conduct continual discovery cycles for the product that maximizes business value, industry trends and the full resources of the product team
• Work closely with management and the product team to define a compelling product, a path to market, and evangelize that vision within the team and across the company
• Prioritize all defects associated with the product and/or that are impacting business partners with appropriate urgency and consideration of current backlog

What you’ll bring to the table…  

• Extensive knowledge of product management principles, best practices and strategies
• Passion for understanding and meeting customer needs
• Ability to think strategically and align product decisions with business goals
• Ability to identify and solve complex problems, with a focus on finding creative solutions
• Strong analytical skills and the ability to use data to inform product decisions
• Excellent organizational skills, detail-oriented 
• Strong drive to achieve results and deliver impactful products
• Proficient with Google Suite, Jira, Confluence and Smartsheets

We’d love to hear from you if you have…  

• 5+ years of experience in product management, with a focus on payment systems
• Bachelor’s degree in business or equivalent work experience
• Implementation of 3rd party software

#li-remote (if applicable)

Minimum Starting Rate: $130,000.00 Annually

Up to: $160,000.00 Annually

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.