We at Crate and Barrel want to ensure we help our customers love how they live in the moments that matter.  At our Distribution Centers, we begin to instill that feeling with every package we carefully pick, pack, and ship to our customers’ homes and into our award-winning stores. Our assortment includes more than 13,000 SKU's between each of our brands. We are curious and ask ourselves is there a better way to do this? As part of the team here, you'll ensure every product we sell online or in-stores is delivered on time and with quality, ensuring our customers are amazed and delighted with their selection.

The Merchandise Handler II (Personalization) is responsible for the processing and packaging of all Crate and Barrel online orders.

Primary Responsibilities:
● Responsible for using machines to embroider, etch product
● Responsible for packaging merchandise, labeling, filling, and checking items to complete all customer orders
● Sets up embroidery and etching machines and follows standard operating processes to produce quality products on time
● Sets up threads, color wheel, and designs on machines and determine which hoop to use
● Cleans machines, oils machines, and changes needles as needed
● Performs “gift packaging” for each business brand as required
● Address and maintain quality control to ensure the embroidery and etching process is created properly on finished products
● Adheres to packaging practices, proper warehousing techniques and standards for good presentation to the customer
● Cleans up and disposes boxes, packing material, and pallets, as well as general housekeeping of facility and specific product line areas
● Rotates through different departments, as necessary, to meet the demands of the business
● Participates in ongoing training regarding technology upgrades and new systems applicable to the position
● Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals.

Knowledge, Skills, and Abilities:
● Must be willing and able to operate Embroidery and Etching Machine equipment
● Must be able to see and differentiate colors
● Good communication skills
● Ability to work in a team environment
● High attention to detail and technical savviness to learn new skills
● Possess a complete understanding of training and communication resources relevant to the position
● Maintains an awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals

Experience Required:
● 1+ year of experience as Picker, Packer, or Stocker is preferred
● Experience with an Embroidery and Etching Machine is preferred
● High School Diploma or GED equivalent

● Basic English Language proficiency