We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Senior Support Technician.

The Technology End User Support teams provides level 2 support for key technologies across the organization including: all desktops and laptops, mobile devices (smartphones and tablets), printers/copiers, conference room technology. They are also responsible for managing all distribution center and store technology to include: scanners, printers, workstation kiosks, POS machines, general-use PCs, printers, and hand-held devices. The Remote Support Technician is the single point of contact that provides hands-on floor support for incidents and work orders for a specific location within Crate&Barrel.

This is an on-site position based out of our Romeoville, IL. Distribution Center

A day in the life as a Senior Support Technician…

• Providing second and third level support for hardware and software at location
• Ensuring that all phases of technology support are properly coordinated, monitored, tracked, and resolved for corresponding location (including installations, upgrades, hardware, software, etc.)
• Establishing, developing, and maintaining business relationships at assigned location(s)
• Operating as a Subject Matter Expert for key technologies
• Streamlining processes to improve efficiency
• Validating end user functionality of workstations
• Engaging third party support as needed and escalate critical issues appropriately
• Participating in company audits, both internal and external
• Leading routine hardware/software deployments
• Training and onboarding new coworkers in the department
• Mentoring coworkers on technical issues

What you’ll bring to the table… 

• Solid experience providing remote and in-person desktop/walk-up support (3 year minimum)
• Advanced working knowledge of end-user technology including: hardware, software, Windows, Apple, and mobile devices
• Strong Communication/ Interpersonal and Collaboration skills
• Strong sense of ownership for managing all technical issues at location
• Passion for your work

We’d love to hear from you if you have… 

• A minimum of 5 years experience providing remote and in-person desktop/walk-up support in an enterprise or retail environment (5000+ clients)
• Expert level knowledge of end-user technology including:  hardware, software, Windows, Apple, mobile devices, VDI, Cloud based desktops, video conferencing, collaboration technologies, etc
• Technical Bachelor’s Degree or equivalent experience highly preferred