We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Store Leader.

Maximize company sales growth and profitability by acting as business owner and chief merchant for the store to create a culture of associate engagement in support of executing company plans and strategies to deliver an engaging experience to every customer, every time.

Primary Responsibilities: 

• Lead the Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service, and visual merchandising goals and standards for all associates. 
• Guide, align, and communicate the store business goals as well as the company mission, goals, and initiatives to all store associates.
• Establish and communicate, and manage all critical metrics and expectations within the store, including but not limited to sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and training.
• Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders.
• Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.
• Coach the Assistant Store Leaders and Team Leaders to create individual development plans for all team associates. 
• Address all associate relations-related issues effectively, being sensitive to issues that need to be addressed by the Area/Regional Leader.
• Communicate with area/regional management on a regular basis and actively participate in meetings and conference calls.
• Encourage and foster collaboration, cooperation, and co-ownership across all business channels.
• Promote a strong sense of teamwork by working together safely, effectively, respectfully, and efficiently with all associates.
• Ensure all customers are provided gracious, quick, and efficient service.  Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Other duties as assigned.

Knowledge, Skills, and Abilities: 

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem-solving skills
• Demonstrated ability to set expectations and hold others accountable
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork
• Required to spend significant time on the sales floor, interacting with customers, observing day-to-day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full-time flexible schedule, including nights, weekends, and holidays, as needed.
• The majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store's business is running smoothly. 
• Ability to be in the store as the Leader on Duty multiple times a week. 
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

Experience Required: 

• 3+ years of customer service or retail leadership experience
• High school diploma/GED or equivalent
• Experience with Microsoft Office, Google applications, computer systems, and tablet devices
• Bachelor's degree or equivalent preferred
• 5+ years of customer service or retail leadership experience preferred

Minimum Starting Rate: $83,000.00 Annually
Up to: $110,000.00 Annually

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.