Meet Our Associates
Contact Center Team Lead - Furniture Customer Service
Monique – 10 years
Career Path:
Monique began her career as a Full-time Department Manager. Throughout the last 10 years she has held both Management and Customer Service positions at Chicago area stores, as well as at the Contact Center in Naperville, Illinois. In her current role, she is a Team Lead-Furniture Customer Service supporting our internet customers at the Contact Center.
What’s the very best part of your job?
“The very best part of my job is helping both customers and associates, and making their experience great. I love to interact with my peers and have a good time when we are here. Helping customers is so important, but I like to remember not to take it too seriously and have some fun!”
What do you like most about working at Crate and Barrel?
“The people! I have been lucky enough to work with amazing people in all the locations I have been in my career. I enjoy working with people from many diverse backgrounds. I also really like the design aspect of Crate. I like to see the products initially, and anticipate how they will be merchandised.”
What has attributed to your success with Crate and Barrel?
“My fun spirit has attributed to my success. I always try to keep a smile on my face and let it be contagious. I feel like there is always a solution and everything is fixable.”
Cross Dock Supervisor
Jesse – 13 years
Career Path:
Jesse began his career as a store Customer Service associate in California. After several years, he pursued the opportunity to become an Inventory Control associate at the same location. Enjoying the behind the scenes, he transferred his IC expertise to our California Cross Dock where he also has held various leadership positions for the past 10 years. His passion for organization and desire to make a difference has driven him to grow and become successful in his current role as a Cross Dock Supervisor.
What’s the very best part of your job?
“The best parts of my job are training associates on the wonderful product, and being a part of exceptional white glove delivery service. I look forward to seeing the new product rolling into the distribution center from season to season. After a recent relocation of the distribution center, I was able to put my organizational skills to the test. Seeing it today fully functional is a tremendous accomplishment.”
What do you like most about working at Crate and Barrel?
“The people and the product. We work hard as a team and have fun doing it. I have met wonderful and caring associates that have guided and encouraged me to further my career.”
What has attributed to your success with Crate and Barrel?
“Having a management team that wants me to succeed keeps me motivated. Knowing I have support when taking on new responsibilities and challenges is encouraging. This positive outlook has pushed me to become a better leader for my team. "
Store Operations Manager
Jovita – 6.5 years
Career Path:
Jovita started her career as a Full-Time Stock Associate and was part of a team that was hired to open a new store. Throughout the last 6.5 years she has held various leadership positions in Stock and Merchandising at locations in Florida. In her current role, Jovita is an Operations Manager responsible for all back of the house functions.
What’s the very best part of your job?
“Organization! I love coming up with creative ways to organize back of house. I am a firm believer of the back of house being the backbone to the entire store. I also love training and working side by side with the entire staff so they have the same inspiration or even better.”
What do you like most about working at Crate and Barrel?
“I love the family atmosphere. I also enjoy seeing the growth in associates, seeing them come up with ideas and being excited when they succeed. I love training associates in the different aspects of their jobs and showing them how each and every one of us has a purpose. The more they know about their job, the more meaningful it becomes.”
What has attributed to your success with Crate and Barrel?
“My military background taught me structure and the ability to work with all different types of backgrounds and cultures which only helped me be who I am today. Crate and Barrel continues to enhance my growth and challenges me to strive for more. Working here is about growth and success, and each and every person I come across helps me succeed and makes me want to push further-the sky's the limit.”
