Position Detail
Service & Operations Desk Technician
Location: Northbrook, IllinoisWe inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too.
A day in the life as a Service & Operations Desk Technician...
Provides support for technology incidents and work orders, addressing a wide range of hardware and software issues
Diagnoses and resolves hardware and software issues, including troubleshooting complex problems and implementing effective solutions
Documents solutions and procedures clearly and concisely, contributing to our knowledge base and improving future support efforts
Escalates complex problems to higher-level support, collaborating with senior technicians and engineers to resolve challenging issues
Ensures timely and effective resolution of technical issues, prioritizing incidents based on severity and impact, and striving to exceed user expectations
What you'll bring to the table...
Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently
Proficiency in a variety of operating systems, hardware platforms, software applications, and diagnostic tools
Solid understanding of networking principles, system administration tasks, security best practices, and end-user technologies
Familiarity with ITIL frameworks and best practices for incident management, problem management, and service delivery
Excellent communication and interpersonal skills with the ability to collaborate effectively with team members and communicate technical information to non-technical users
We'd love to hear from you if you have...
3+ years of professional technical support professional experience
Starting Rate: $23.00 - $28.00
Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.
Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:
- Medical/Dental/Vision
- Life insurance and Disability
- Retirement and 401(k) match
- Paid time off, wellness time and volunteer time
- Merchandise discount and EAP resources
- Tuition Reimbursement
Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.com/benefits
Euromarket Designs, Inc., which does business as Crate & Barrel, Crate & Kids, CB2 and Hudson Grace, will be referred to as “the Company”.
The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position,
please contact the location you are applying to
here
and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Job Applicant Privacy: For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.
Questions? Please reach out to careers@crateandbarrel.com
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