We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as Support Technician.

The Support Technician is a member of the End User Support team. They are responsible for enhancing existing deployed technologies as well as analyzing and engineering new solutions to ensure business needs continue to be met going forward. They will provide hands-on floor support and managing all store and warehouse technology to include: POS machines, general-use PCs, printers, and hand-held devices.

This is an on-site position (Monday through Friday) based out of our Northbrook, IL office

A day in the life as a Support Technician...

• Provide second and third level desktop support for hardware and software across all brands in the organizationDocument existing capabilities in the existing end user technology space
• Analyze and assist with optimizing existing deployments
• Recommend and drive effective systems through standardization and automation
• Work with End User and Service Operations Team to action optimizations
• Provide subject matter expertise for key technologies
• Provide back-up support for the Service Desk
• Create and submit knowledge base documentation where needed
• Install, configure and support all computer equipment and computer appliances in area of expertise at all locations
• Validate end user functionality of workstations and ensure software applications are provisioned according to business requirements
• Engage third party support as needed and escalate critical issues appropriately

What you’ll bring to the table…

• Strong ability to work well under pressure and manage multiple issues at once
• Strong attention to detail and interpersonal skills
• Ability to write and present information and documentation where needed
• Collaborate with Service Desk, technical peers and software application teams and promote a strong sense of teamwork
• Communicate effectively and efficiently with all company associates and business units
• Maintain awareness of industry best practices and partner with management to ensure these are applied appropriately
• Perform on-the-spot diagnostic evaluations and implement corrections
• Travel to all company locations to aid with computer equipment and computer appliances set-up and troubleshooting

We’d love to hear from you if you have…

• 3 years experience providing remote and in-person desktop/walk-up support; Retail industry a plus
• Technical degree or equivalent background
• Technical knowledge in End User Technologies including Desktop Technologies
• Working knowledge of end-user technology including: hardware, software, Windows, Apple, and mobile devices

Minimum Starting Rate: $26.00 Hourly

Up to: $35.00 Hourly

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.