We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Manager, Home Delivery Carrier Relations 

The Manager, Home Delivery Carrier Relations will play a critical role in our continued Supply Chain growth. With a network spanning multiple Distribution and Home Delivery Centers, we are in an exciting time of transformation. This role will continue to expand our capabilities while also providing enhanced transparency, insight, and accountability of our carriers.

• This is a hybrid position based out of our Northbrook, IL offices and typically works in the office on 3 days each week
• Open to this position being fully remote for the right candidate due to the travel expectations
• This role is an Individual Contributor position

A day in the life as a Manager, Home Delivery Carrier Relations

• Oversee, coordinate, and optimize carrier relationships, actively facilitating the addition of new partners to our core carrier base as we cultivate strategic partnerships. 
• Collaborate in establishing key performance indicators (KPIs) and service level agreements (SLAs) for our strategic core carriers, conducting thorough business reviews and developing service dashboards to monitor and enhance performance. 
• Drive the transformation of innovative ideas into tangible projects, including crafting compelling business cases, conducting ROI analyses, devising implementation strategies, and leading successful change initiatives. 
• Assist in the annual request for proposal (RFP) process for both new and existing carriers, contributing to the selection of carriers based on criteria such as service quality, equipment availability, safety records, geographic coverage, performance metrics, and cost considerations. 
• Regularly analyze service and financial reports to identify trends and opportunities, communicating actionable insights to pertinent stakeholders and proposing effective solutions to address performance or service-related issues. 
• Develop and maintain provider scorecards to evaluate and drive performance, holding strategic partners accountable for managing our business and ensuring the delivery of exceptional service to our customers. 

What you’ll bring to the table…  

• Proficiency in 3rd party web-based platforms and Transportation software such as Cube Route, ITMS, AS400 etc.
• Ability to effectively identify, develop, communicate and implement strategies and ideas across multiple business channels and audiences 
• Anticipated travel 25-35% 

We’d love to hear from you if you have…  

• 5-7 years Supply Chain experience 
• 3-5 years’ experience of Transportation Operations experience 
• Bachelor’s degree